patric/daccache
Buyer Behaviour

Why a buyer does not care about your website traffic

Twelve hundred visitors is a number for the owner meeting. The buyer never sees it, and would not change their offer by a euro if they did.

Every month, somewhere, an owner is told that the yacht's listing had twelve hundred visitors. It is said with pride and received with a nod, and both sides know it means almost nothing. The buyer who will eventually sign was one of those visitors, or will be, and a visit is the smallest commitment a person can make to a yacht.

What a visit is

A visit is a signal. Somebody opened a page. It tells you the link worked and the portal sent a click. It does not tell you who, why, or whether they looked at the price and closed the tab in four seconds, which is what most visitors do with most listings.

A visit is not a buyer. A visit is not even interest. It is the possibility of interest, and it needs to be read alongside what the visitor did next.

What a buyer is doing instead

A serious buyer has three or four yachts open in tabs and a captain or adviser on the phone. They are reading the general arrangement, looking for the survey, checking whether the engine hours in the specification match the ones in the brochure, and trying to work out why this yacht rather than the one next to her. None of that shows up as traffic. It shows up as time on the plans, a dossier request, a question by email, a viewing.

Why the number gets used anyway

Because it is available, because it is large, and because the honest alternative is harder to say. "Three people read the survey, one asked for a viewing and two told us the price was high" is a better report than "twelve hundred visitors". It is also a report that leads to a decision, which is why it is uncomfortable.

Brokers are not at fault here. Most of the tools they are given count visits because visits are easy to count. The better question for an owner report is which actions were recorded: dossier requests, enquiries, viewings, feedback. In numbers, without buyer names, with the sources that produced them.

The three figures worth putting in front of an owner

How many people did something that costs effort: requested a document, sent an enquiry, booked a viewing. What those people said, in their words, about price and condition. What has changed on the listing since the last report, so the owner can see whether anything was done about it.

A buyer will never see that report either. But the owner who reads it makes a better decision, and a better decision is the one thing that actually moves a sale.

Questions

Should website traffic be in an owner report at all?

As context, with the sources, yes. As the headline, no. Lead with recorded actions and feedback, show traffic as where they came from.

Can a visit identify a buyer?

No. A visit shows a source and what was read. A name only exists once somebody submits an enquiry, and that name belongs to the brokerage that received it.

What does qualified interest mean?

Different tools define it differently. A reasonable definition is a visitor who spent real time on the material a buyer uses, such as the plans, specification or documents, rather than a bounce from the gallery. It is still not a buyer.

Have a yacht, a market question or an idea worth discussing?

A short introductory conversation costs nothing. Write to me, or send the public link of a listing and I will tell you what I see.